• Should any product we mail to you be in any way defective or unsatisfactory we will mail you a replacement. IF a download file does not work or is otherwise unsatisfactory we can offer you a replacement.
• All sales are final and refunds are not offered, However, alternate product may be offered.
• Privacy policy: We do not maintain a record of credit card numbers. We do maintain names and addresses which are held in a secure database. The server software is updated weekly to maintain the highest level of protection from intrusion. We do not share our information with any other parties.
• We email our customers about once per month announcing new movies. You may opt out by replying REMOVE.
Movie Downloads
• Our movies have to be fully downloaded to your computer before viewing. These large mpegs, compressed with either the xvid or h.264 codecs, are generally between 650 mb and 1.3 gb in size. Your internet connection should be DSL or faster and depending on your ISP connection to our server in Texas it will take anywhere from 15 minutes to several hours to download a movie. Our server is well-maintained and normally very fast. If you are getting a slow or intermitant connection it is most likely a temporary problem between your ISP and our server and therefore beyond our control - try again some hours later. The picture quality of the movie files is excellent, but not as good as the original DVD. Movies were compressed at differenet times with different software and encoding variations so they may not all play with your media player. We recommend that you download the free VLC Player as it will play all the movies without problem. If your movie still will not play it is because the download was not complete; please download the movie again.
Converting your Downloads to DVDs
• Many people ask us how to convert the files to DVDs. Our position is that the files are meant to be viewed on a computer and if you want a good-quality DVD then please purchase in the DVD format. That said, Roxio Toast makes DVD burning software which allows you convert just about any video files to DVD.
Credit Card Processing
• Credit card sales through our processor will appear on your card statement as something like:
"YLCPR0CESS". All amounts are in US dollars. If your currency is different your card providor will do the conversion that appears on your bill. If there should be any problem at all please contact us right away and we can deal with any corrections that might need to be done. We can handle this better and fast than your bank or credit card company.
Mail Order
• You can mail an order form to us and enclose an international money order or cash. You may convert the US dollars to your currency at the prevailing rate but please add at least 5% because that is what it will cost us to convert your Euros or pounds, etc. You can order 2 ways:
1) Use the shopping cart on the website. When you check out, choose the Payment Method: "Cash or Money Order". The next page will be the one you print out and mail to us with payment. If you do not have a printer you can write the details on a piece of paper and use that.
2) The other option is to use this form. Print it out and complete the form. The price is worked out differently. You have to buy at least 3 items, shipping is included, and the price per item is less. This is to compensate for the built-in discount of method 1. Compare the two and see which is cheaper for your order.
Phone Order
• You can call us to place an order. Have your credit card details ready. Have your list of movie titles ready. Our number is 518 618 4599. Or Skype, "coccovision". We will only answer the phone for a few hours a day, basically 9 AM to 3 PM central standard time, Monday to Friday. Often we are not available to answer even within those hours so you may have to try a few times.
• DO NOT phone us with a technical or customer service issue - please use email - help@coccovision.com
Mailing Shipping
• Obviously this does not apply to download orders, only disk orders. We only use standard 1st class mail. No courier requests please. The shopping cart will add a basic handling fee of $6 per order plus a postal fee per disk which depends on the region being mailed to; please consult the chart below. We usually mail out within 3 days of receiving your order, but often the same day. mail delivery time tends to be anywhere from one week to three weeks. The package may cross borders so sometimes it takes a little longer than expected. Once we mail it, it is out of our hands, so please be patient.
Canada
United States
International
Handling fee
6.00
6.00
6.00
per DVD/disk
1.00
1.50
2.00
Packaging
• Disks are im printed with the video title but held in plain vinyl and sealed cardboard sleaves. They are further packaged in plain manilla or bubble-wrap envelopes for mailing. There is no indication at all of the "adult" nature of the content. The return address is only an address with no company name on it. If someone other than you should open the envelope all they will see are more white cardboard sealed envelopes with nothing written on them. They would have to further open those envelopes before they can see what is inside.
DVD Disk Formats
• EUROPEAN AND PAL CUSTOMERS: When there is no PAL version of a title available, you may confidently order and play the NTSC dvd on your PAL player. All modern PAL players convert as they play. Many Europeans order from us and we have not had an indication of a problem for many years. • NORTH AMERICAN CUSTOMERS: Do not order the PAL versions as they most likely will not play on your player.
• All disks are "all regions" encoded.
BLU RAY
• Some titles are now available in high definition blu ray. In all cases it is because the original video was shot in high definition HD and we have maintained the quality. The process is more expensive for us, which is why the disks cost a little more.
Media Warranty
• All DVD and BLU RAY disks are brand new high-quality product. We monitor all duplication ourselves and spot-check copies on several players. Data verification is run on every disk after duplication, so a perfect disk is virtually guaranteed. In the rare event of a problem with a disk we guarantee immediate replacement any time within one year of your purchase date.
Program Details
• The CoccoVision video team continually looks at many video submissions and chooses only the best to make available on this website. Usually further editing has been done to ensure interesting and exciting content from beginning to end without "filler" and bad shooting. Still, these videos were recorded mostly by non-professionals and so the quality of the videography will vary. Mostly it is excellent, but sometimes the shooting is shakey but we have kept it in the video because we think the subject is interesting. Typically 2 hours of raw video will be edited down to 80 minutes to keep only the best footage. Note that some videos do not have sound and most videos have the website name superimposed as copyright protection in the bottom corner. We have to do this because of the amount of pirating that is going on.
Video Partnerships
• Sell your videos here and earn a generous royalty! If you have shot even just a little video at an event or beach or other nude situation we are interested. Your video may be used as a CoccoClip at coccozella.com or if your video is good enough we may offer you a deal to sell it here. Contact coccozella@gmail.com or any of our other email addresses.
CoccoVision partners have their own on-line admin login where they can track sales. We issue payments and reports according to schedule and offer a variety of payment methods including check, wire transfer, money order.
Dispute Resolution
• If you have ANY problem at all (if your order does not arrive, or if you are charged twice, or any other complication) please contact us first at help@coccovision.com. Do not contact the credit card processing company or your credit card company - if you do this it will be a headache for you and it costs us extra money. We will get back to you quickly and we can issue refunds or make other adjustments you might need.
